Privacy Policy

Last updated: 24 June 2026

GotWater ("we", "us", "our") respects your privacy and is committed to protecting your personal information in line with South Africa's Protection of Personal Information Act (POPIA). This policy explains what we collect, why, and your rights.

Information we collect

Details you give us - your name and phone number when you submit our quote form or contact us by phone, WhatsApp or email.
Usage data - basic, mostly anonymised analytics about how you use our site (pages viewed, device type), collected via Google Analytics and Google Ads tags.

How we use it

To respond to your enquiry and provide a quote or survey.
To contact you about your requested service by phone, WhatsApp or email.
To measure and improve our website and advertising performance.

Cookies & advertising

We use Google Analytics and Google Ads, which set cookies to measure website traffic and ad performance. You can control or block cookies through your browser settings. You can opt out of Google Analytics via the Google Analytics opt-out add-on.

Sharing

We do not sell your personal information. We only share it with service providers that help us operate (for example, our form/email and analytics providers) and where required by law.

Retention

We keep your enquiry details only as long as needed to assist you and meet legal or business requirements, after which they are securely deleted.

Your rights

Under POPIA you may request access to, correction of, or deletion of your personal information, and object to its processing. To do so, contact us at hello@gotwater.co.za.

Contact

GotWater
Email: hello@gotwater.co.za
Phone / WhatsApp: 063 362 2332
Service area: Johannesburg northern suburbs